Privacy Policy

Privacy Policy

This Privacy Policy explains how Dr Shrooms LTD collects, uses and protects your personal information when you visit www.dr-shrooms.com or purchase from us.

We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection law.

1. Who We Are

Dr Shrooms LTD
359 Litherland Road
Bootle
England
L20 5EF

Email: info@dr-shrooms.com

2. The Information We Collect

We may collect and process the following personal information:

Information you give us

• name
• billing address
• shipping address
• email address
• phone number
• payment details
• order details
• information you provide when contacting us

Information collected automatically

• IP address
• browser type and version
• device information
• time zone
• pages visited
• referring website
• cookies and similar technologies

3. How We Use Your Information

• process and fulfil your orders;
• communicate with you about your order;
• provide customer service and respond to enquiries;
• send service-related emails;
• send marketing emails where you have opted in or where otherwise permitted by law;
• improve our website, products and customer experience;
• detect fraud or misuse of our website;
• comply with legal and regulatory obligations.

4. Marketing

If you sign up to receive marketing from us, we may send you emails about our products, offers, updates and promotions.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@dr-shrooms.com.

Please note that even if you opt out of marketing, we may still send you service emails relating to your orders, account or important business updates.

5. Payment Information

Payments on our website are processed using secure third-party payment providers. We do not store your full card payment details on our own systems unless necessary for lawful business purposes and handled securely.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

• payment processors;
• delivery providers;
• website and ecommerce service providers;
• email marketing providers;
• IT and security service providers;
• legal, regulatory or professional advisers where necessary.

We may also disclose information where required by law or to protect our legal rights.

7. Cookies

Our website uses cookies and similar technologies to help the site function properly, improve performance, understand how visitors use the site, and support marketing activity.

Cookies may include:

• essential cookies required for the website to operate;
• analytics cookies that help us understand website traffic and usage;
• functionality cookies that remember your preferences;
• marketing cookies used to show relevant offers or track campaign performance.

You can usually manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

8. Lawful Bases for Processing

We process personal information where we have a lawful basis to do so, including:

• performance of a contract with you;
• compliance with a legal obligation;
• our legitimate interests in operating and improving our business;
• your consent, where required for marketing or certain cookies.

9. Data Retention

We keep personal information only for as long as necessary for the purposes for which it was collected, including to fulfil orders, maintain business records, comply with legal obligations, resolve disputes and enforce our agreements.

10. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Under UK data protection law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of your personal information;
• request restriction of processing;
• object to processing;
• request transfer of your personal information in certain circumstances;
• withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at info@dr-shrooms.com.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office in the UK.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect from the date it is published.

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Dr Shrooms LTD
359 Litherland Road
Bootle
England
L20 5EF

Email: info@dr-shrooms.com